What Does a Logistics Agent Do?

What Does a Logistics Agent Do?

There’s something for everyone when it comes to logistics jobs, meaning you don’t have to be a driver to reap all of the benefits that transportation has to offer its employees.

Freight agents are important assets that play a crucial role in managing the supply chain.

These multi-tasking masters wear many hats within a company, whether they’re tracking deliveries, filling out reports or handling customer service.

Sound tough? With the right motivation and training, an agent is constantly challenged in positive ways that molds skills, keeps the workplace interesting and opens new doors. You’ll never feel stagnant!

Plus, it’s lucrative! According to the U.S. Bureau of Labor Statistics, logistics agents earned a median salary of around $74,000 in 2016.

And, with the rise of eCommerce, the demand for agents is steadily increasing. Could a career as a logistics agent in Indiana be the right choice for you?

We’ll tell you all you need to know about in this post!

Do I need a college degree to be a freight agent?

The short answer is NO, technically you do not need a college degree to become an agent. BUT this is changing, and it really depends on the company.

More and more logistics companies are looking for agents that have a degree in business, management, finance or engineering.

Do logistics agents work from home?

This is becoming more of a priority, especially during these unprecedented times due to the pandemic. 

It is possible to work from home as an agent, but once again- this depends on the company regulations. 

What skills are needed to be a logistics agent?

Yes, a career as a freight agent can be quite lucrative, but it takes a special skill set that is not for the faint of heart. 

You must be a problem solver that can perform under pressure when the unexpected occurs. In logistics, one little delay puts financial strain on the supply chain, so the agent must be able to come up with a quick, creative solution to get everything back on track.

Besides problem solving, the agent is responsible for tracking orders, communicating like a pro and utilizing the latest management software to streamline the supply chain.

The agent must display patience and courtesy when offering customer service to customers, all while filing reports to management and staying in touch with vendors.

What is the difference between a freight broker and agent?

The freight broker acts as the middleman who connects shippers with the right carriers and oversees the financial side of things, such as invoicing shippers and assisting with claims and paying carriers. 

To be a freight broker, you must be licensed by the Federal Motor Carrier Safety Administration (FMCSA), which is not required to be an agent. Brokers also need to have a surety bond. 

True Carriers Group is a non-asset based group of carriers that has been helping drive America’s supply chain for over 40 years. We offer a full range of logistics services, including Intermodal, Reefer, Van, Flatbed, Brokerage, LTL and Heavy Haul.

learn more